Introduction
Not Just AV ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information provided to us through our website, Facebook and Instagram advertisements, Meta Lead Generation Forms, and other communication channels.
By submitting your information through one of our forms or contacting us, you acknowledge the practices described in this Privacy Policy.
Information we collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Home address or project location
- Information about your home technology needs or interests
- Details about services you are interested in
- Any additional information you voluntarily provide through our forms or communications
When you submit information through Facebook or Instagram Lead Ads, some information may be prefilled by Meta based on information associated with your Meta account. You may review and edit this information before submitting the form.
How we use your information
Not Just AV uses the information collected for legitimate business purposes, including:
- Responding to inquiries and service requests.
- Providing information about our home technology services.
- Scheduling consultations, estimates, and appointments.
- Understanding your project requirements and preferences.
- Following up on submitted inquiries.
- Providing customer service and support.
- Improving our advertising, marketing, and customer experience.
Our services include home theater, whole-home audio, networking and Wi-Fi, lighting and motorized shades, outdoor entertainment, home automation, and security and surveillance systems.
We will use the information you provide for the purposes disclosed when you submit your information.
Information sharing and third parties
Not Just AV does not sell your personal information.
We may share information with trusted third-party service providers when necessary to operate our business, manage customer inquiries, communicate with prospective customers, or provide requested services.
These providers may include customer management systems, email and communication services, scheduling platforms, and advertising platforms.
When you submit information through a Facebook or Instagram Lead Generation Form, your information is also subject to Meta's applicable privacy policies and data practices.
We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to us.
We may also disclose information when required by law or when necessary to protect our legal rights.
Meta advertising and lead generation
Not Just AV may use Facebook and Instagram advertising tools provided by Meta Platforms, Inc. to generate inquiries and connect with prospective customers.
When you interact with our advertisements or submit a lead form, Meta may provide us with information you voluntarily submit, such as your name, phone number, email address, and responses to questions included in the form.
We use this information to respond to your inquiry and provide information about our services.
Submitting a lead form does not automatically enroll you in recurring promotional email or text marketing. Any additional marketing communications requiring separate consent will be subject to applicable consent requirements.
For more information about how Meta handles personal information, please review Meta's Privacy Policy: https://www.facebook.com/privacy/policy/
Data security and retention
We take reasonable steps to protect the personal information entrusted to us against unauthorized access, disclosure, alteration, or misuse.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, provide requested services, or comply with applicable legal obligations.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
Your privacy choices and rights
You may contact us at any time to:
- Request information about the personal information we have collected.
- Request corrections to inaccurate information.
- Request deletion of your personal information, subject to applicable legal and business recordkeeping requirements.
- Withdraw consent for optional marketing communications.
- Ask questions about how your information is collected or used.
You may opt out of marketing emails by following the unsubscribe instructions included in those communications.
You may also request that we stop contacting you for marketing purposes.
Third-party websites and services
Our advertisements and communications may contain links to third-party websites or services.
Not Just AV is not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.
Changes to this privacy policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
Contact information
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
Not Just AV
Email: info@notjustav.com
Website: notjustav.net
Location: Pennsylvania
Service Area: Chester, Montgomery, Bucks, and Delaware Counties.